Delaware Consulting is a Gold certified Microsoft Dynamics CRM implementation partner with clear references in manufacturing, alternative energy and government.
We combine Microsoft CRM software with Sharepoint, SQL Server Integration Services (SSIS), Analysis Services (SSAS), Microsoft Unified Communications and our “Smart CRM” best practices to deliver true value to our customers.
Our CRM capabilities encompass the Sales, Service and Marketing functional domains. We combine our in-house competence in ERP and application integration with our Microsoft CRM practitioners to implement 360° customer views and customer business intelligence. This end-to-end ability makes us the partner of choice when business process integration, contact center or e-Commerce integration are a key business requirement.
Our vision is a unique customer experience, providing the strongest customer bond possible, realized by applying web 2.0 concepts in the experience.

CRM delivered in SaaS mode, the Power of Choice
Delaware Consulting offers an online version of Microsoft CRM for customers seeking a fast start or with a clear IT outsourcing strategy.
Microsoft CRM gives its customers the power of choice. Customers can switch from online back to On Premise and vice versa, suiting varying needs and the best assurance against vendor lock-in.

Customer Data Integration and Customer Master Data Management
Building the one "Golden Copy" of Customer Data is key to true customer insight. Delaware Consulting combines SQL Server Integration Services (SSIS), Microsoft Dynamics CRM and Master Data Management capabilities of Sharepoint and Sitecore to implement Customer Data Integration and Customer Master Data management solutions. Data governance and Architecture governance driven by the business are the key success factors of any integration initiative. Data Quality is indeed a constant point of attention to be translated in operational master data management procedures in order to obtain valuable customer insight.